Agent Governance: The Service Your Customers Don’t Know They Need Yet

Partners are being asked to help customers adopt AI agents, yet most AI transformation conversations still carry no security message and no wraparound service. Customers are building agents across Microsoft’s platforms without clear answers to basic questions: who owns each agent, what data it can reach, how risk is assessed before go-live and what happens when it is no longer needed.

Few customers will ask for agent governance by name. They will ask why an agent surfaced confidential data, why consumption costs have climbed or who approved an agent that is now in production. Partners who help customers answer those questions early turn a hidden risk into a valued service.

This virtual session shows Microsoft partners how to build that service. It covers:

• The baseline: the questions every partner should be able to answer in a customer conversation
• The practice: the services partners can build on the Microsoft security and governance skills they already have
• The specialist layer: the work that goes beyond configuration, and how to decide whether to build that capability, partner for it or refer it

The content draws on recent agent governance work in regulated sectors and reflects Microsoft’s latest agent capabilities at the time of the session. Attendees will leave with practical takeaways they can use in customer conversations straight away.